Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may be exempt from being returned, including personalized or custom-made products. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Request Process
To initiate a return, you must email us at [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 14 days may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product and helps us manage inventory effectively.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. Depending on the situation, we may offer a replacement or a full refund. Claims for damaged or defective items must be made within 7 days of receiving your order.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Thank you for shopping with us at slyabode.com.